Atlantic World FZC. RAKEZ, Ras Al Khaimah-UAE.

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Frequently Asked Questions

How does online doctor consultation work?

Online doctor consultation involves scheduling an appointment with a healthcare provider through our platform. During the appointment, you’ll have a video call with the doctor where you can discuss your health concerns and receive medical advice.

Are the doctors on your platform licensed and qualified?

Yes, all the doctors on our platform are licensed professionals who have undergone rigorous training and certification in their respective fields. We ensure that only qualified healthcare providers are available to offer consultations.

What types of medical conditions can I seek consultation for?

Our platform offers consultations for a wide range of medical conditions, including but not limited to general health concerns, chronic conditions, mental health issues, dermatology, sexual health, and more.

Is my personal information secure?

Yes, we take the security and privacy of your personal information very seriously. Our platform complies with all relevant data protection regulations, and we use encrypted communication channels to safeguard your data.

How can I schedule an appointment?

Scheduling an appointment is easy. Simply visit our website, choose a suitable time slot from the available options, fill out a brief form with your details, and make the payment if required. You’ll receive confirmation of your appointment via email.

Can I get a prescription during the consultation?

Depending on your condition and the doctor’s assessment, prescriptions may be provided if deemed necessary. Our doctors follow strict guidelines and regulations regarding prescription medications.

What if I experience technical difficulties during the video call?

In the rare event of technical difficulties, our customer support team is available to assist you. You can reach out to us via email or phone, and we’ll promptly resolve any issues to ensure a smooth consultation experience.

What if I need urgent medical assistance?

If you require urgent medical assistance, please contact emergency services or visit the nearest healthcare facility immediately. Our platform is designed for non-emergency consultations, and we encourage users to seek appropriate care for urgent medical concerns.


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Working days

  • Weekdays 9:00 - 20:00
  • Friday 9:00 - 20:00
  • Saturday 10:00 - 18:00
  • Sunday Closed

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